Privacy Policy

This Privacy Policy applies to Saba For Life, operated by AMS Health Sciences, LLC d/b/a Saba, through SabaForLife.com. References to "Saba," "we," "us," or "our" mean AMS Health Sciences, LLC d/b/a Saba.

We are committed to handling personal information transparently and responsibly. This Policy explains what we collect, how we use and disclose it, and the choices available to you when you visit our website, purchase products, create an account, contact us, or subscribe to email or text messages.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

• Contact information, such as your name, email address, telephone or mobile number, and billing or shipping address.
• Account information, such as your username, password, security credentials, preferences, and account settings.
• Transaction information, such as products viewed or purchased, order and payment details, purchase dates, returns, and delivery information. Payment-card details may be processed directly by our payment providers rather than stored by us.
• Autoship or Smart-Ship information, such as recurring-order schedules and product selections.
• Communications with us, including customer-service emails, chats, calls, survey responses, and other correspondence.
• Marketing and consent records, including email or SMS subscription status, opt-in date and source, the consent language presented, confirmation status, message history, opt-out requests, and related delivery information.
• Device and usage information, such as IP address, browser and device type, identifiers, pages viewed, links clicked, referring pages, cookie data, and interactions with our website, emails, forms, shopping cart, and checkout.
• Approximate location information, such as country, state, region, or city inferred from an IP address. We do not use precise GPS location for our SMS marketing program unless we separately disclose that practice and obtain any consent required by law.

2. How We Collect Information

We may collect information:

• Directly from you when you create an account, place an order, contact us, complete a form, or subscribe to email or SMS.
• Automatically through cookies, pixels, tags, scripts, analytics tools, and similar technologies when you use our website or interact with our communications.
• From service providers and business partners that support payments, fulfillment, shipping, fraud prevention, analytics, customer support, marketing, and website operations.

3. How We Use Information

We may use personal information to:

• Process and fulfill orders, returns, payments, shipments, and deliveries.
• Create and manage accounts and Autoship or Smart-Ship subscriptions.
• Provide customer service and respond to questions or requests.
• Send transactional communications, such as order, shipping, account, and service notices.
• Send marketing emails or text messages when permitted by law and consistent with your consent and preferences.
• Operate website forms, remember preferences, maintain shopping-cart and checkout functionality, and personalize relevant content.
• Measure and improve our website, products, communications, and customer experience.
• Protect the security and integrity of our systems; detect, prevent, and investigate fraud, abuse, or technical issues; and enforce our terms.
• Comply with applicable laws and legal obligations.

4. Email and SMS Communications

Email and SMS subscriptions are voluntary. Consent to receive marketing text messages is not a condition of purchase, and SMS consent is collected separately from email consent. Providing a phone number by itself does not subscribe you to marketing texts.

If you expressly opt in to Saba For Life SMS, we may use your mobile number and related consent and delivery records to send the types of messages described at the point of opt-in. Depending on the program selected, messages may include promotions, wellness education, cart reminders, order or shipping updates, Autoship reminders, account notices, and customer support. Messages may be sent using automated technology. Message frequency varies, and message and data rates may apply.

You may opt out of marketing text messages at any time by replying STOP. Reply HELP for help. After an opt-out request, you may receive one final confirmation message. You may unsubscribe from marketing emails using the unsubscribe link in the email. Opting out of one channel does not automatically opt you out of another channel.

We maintain records reasonably necessary to document subscriptions, confirmations, opt-outs, and the consent experience, which may include timestamps, source, consent-language version, campaign or form, phone number or email address, IP address, and user or profile identifier where available.

5. Abandoned Cart and Checkout Communications

SabaForLife.com uses cookies, pixels, scripts, and website integrations to help keep track of products you place in your shopping cart, your checkout activity, and whether a purchase is completed. This information may be used to determine when a cart or checkout has been abandoned and, where permitted, to send a reminder by email.

If you have expressly opted in to receive Saba For Life SMS messages that include cart reminders, this information may also be used to determine when to send a cart reminder by text message. We do not treat entry of a phone number, creation of an account, or email consent as SMS consent. Cart-reminder texts will be sent only in accordance with the consent presented at opt-in, our SMS Terms & Conditions, and applicable law and carrier requirements.

6. Service Providers and Disclosure of Information

We may disclose personal information to service providers that perform services on our behalf, such as ecommerce and website hosting, payment processing, fulfillment, shipping, fraud prevention, analytics, customer support, email delivery, SMS delivery, and marketing automation. These providers are authorized to use the information only as needed to provide services to us or as otherwise permitted or required by law.

Klaviyo supports our customer profiles, email marketing, SMS messaging, forms, analytics, and automated communications. We may also disclose relevant information to telecommunications carriers, messaging aggregators, and other vendors involved in delivering and managing text messages.

We may disclose information when required by law; to respond to lawful requests; to protect the rights, safety, and security of Saba, our customers, or others; or in connection with a merger, financing, acquisition, reorganization, sale of assets, or similar business transaction, subject to applicable law.

7. Mobile Information and SMS Consent

Any other provision in this Policy that permits disclosure of personal information to nonaffiliated third parties excludes text-messaging originator opt-in data and consent for non-service-related marketing purposes.

8. Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, maintain sessions and carts, remember preferences, understand website use, measure communications, prevent fraud, and improve our services. Some technologies may be provided by analytics, advertising, or marketing service providers. You can manage cookies through your browser and, where available, website consent controls. Disabling some cookies may affect website functionality.

9. Your Choices and Privacy Rights

Depending on where you live, you may have rights regarding your personal information, which may include the right to request access, correction, deletion, or a copy of certain information, or to object to or restrict certain processing. To submit a request, contact us using the information below. We may need to verify your identity before completing a request.

• Email marketing: use the unsubscribe link in any marketing email.
• SMS marketing: reply STOP to a Saba For Life text message; reply HELP for help.
• Cookies: use your browser or available website controls to manage cookies.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain transaction and consent records, resolve disputes, enforce agreements, and comply with legal, tax, accounting, and regulatory obligations. Retention periods vary depending on the type of information and applicable requirements.

11. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. No transmission or storage method is completely secure, and we cannot guarantee absolute security.

12. Links to Other Websites

Our website may link to third-party websites or services. We do not control and are not responsible for their content, privacy practices, or security. We encourage you to review the privacy policy of each third-party service you use.

13. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Our promotional email and SMS signup experiences are intended for adults 18 and older. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

14. Changes to This Privacy Policy

We may update this Policy to reflect changes in our practices, technologies, or legal requirements. We will post the revised Policy on this page and update the "Last updated" date. Your continued use of the website after an update is subject to the revised Policy.

15. Contact Us

For questions, privacy requests, or concerns about this Policy, contact: